The mobile application Coach Me (“Coach Me”, “our” , “us”, or “we”) and the website coachme.co.in is owned by 23 Yards Coaching and Softwares Pvt. Ltd. (“Company”) ; dedicated to providing curated eLearning content with an aim of promoting sports. It is created for the benefit and protection of all users of the Platform referred to as “Learners”, “Users” “You”, “Your”. We offer our services on or through the Website and/or through the mobile application(s) (collectively referred to as the “Platform”).
Definitions and interpretation
In this privacy policy, the following definitions are used:
Data: All information submitted by the User to Company via the Platform. This definition incorporates, all the definitions provided in the Data Protection Laws of India;
Data Protection Laws: The Digital Personal Data Protection Act, 2023 of India and other national and state laws that relate to the processing of personal data.;
“23 Yards Coaching and Softwares Pvt. Ltd.. ” or “23 Yards” : An Company incorporated under the Indian Companies Act, 2013.
“User” or “You”: any third party that accesses the Platform and is not either (i) employed by Company and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Company and accessing the Platform in connection with the provision of such services; and
"Services" is a reference to all the products and services offered by Company whether available online or offline, and any reference to "Sites" is a reference to any of the this Platforms or website/s, whether operated under the banner of Company or a brand name that we own and/or operate.
"Terms of Services" refer to the terms and conditions of as set out in this Platform.
“Personal Information” includes information identifying a User such as name, identification number, email address, age, gender, location, photograph, and/or phone number provided at registration or thereafter on our Platform.
“Sensitive Personal Information” includes (i) passwords and financial data (except truncated last four digits of credit/debit cards), (ii) health data, (iii) official identifiers, (iv) information about sexual life, sexual identifier, race, ethnicity, political or religious belief, (v) account details and passwords, or (vi) other data categorized under Data Protection Law
Platform: the Platform that you are currently using, our website, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Scope
For purposes of the Platform and Data Protection Laws, Company is the "data controller". This means that Company determines the purpose and manner of your Data is processing.
Data collection
Company may collect the following Data, which includes personal as well as non-personal identifiable information when you visit our Platform, register or engage activities, services or resources offered.
Personal Identifiable Information may include name, email, date of birth, email and contact numbers.
Non- Personal Identifiable Information may include browser details, language preference, referring site and user request details which is collected through cookies or web beacons.
(A) Voluntary Information
When the User register’s on the Platform, Company may ask for basic information such as name, age, sex, address, pin code, contact no. , occupation, interest and email address; which we may retrieve to continue to interact with you and to provide Services.
For any subscription or paid services of Company or its payment gateway provider may collect User’s purchase, address, billing information including your credit card and expiry date.
Company may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email or preferences, respond to a survey or communicate with us.
(B) Information Automatically collected
Company may use cookies or web beacons to collect information to improve the responsiveness of the Platform make improvements to Platform content and navigation which may include User’s IP address, the date, times and frequency with which User accesses the Platform and the way User uses and interacts with its content. Company may assign each subscriber a unique random number as a User Identification (User ID) to understand the individual User interests using identifiable computer if User has subscribed its Services. Company will collect User Data automatically via cookies, in line with the cookie settings on User’s browser. For more information about cookies, and their use on the Platform, refer to the section below, headed "Cookies".
Company has no way of knowing the User unless the User identifies herself/himself through registration.
Purpose & Use of Data
Company collects Personal Information of User for the following purposes :
To create User account and register to receive our services, identification, communication, notification and for fulfilment of the Terms and Conditions
For the performance of a contract to which you are a party
To offer personalized and customised services
To create and maintain records
To process transactions offered under our services
To improve our products and services
For research and analysis, including for the development of services
To investigate and resolve queries, complaints and requests
To contact User to assist in completion of transactions or other customer care related activities relating to the use of products, services and offerings
To share information about new products, services and offerings and taking feedback
To carry out our obligations under any agreement with our business partners, vendors, service providers or contractors
For technical administration and customization of Platform, and other general administrative and business purposes.
Data Sharing
Company may share User Data with the following groups of people for the following reasons:
Company employees, agents and/or professional advisors; to understand who we are providing coaching services to and what areas of speciality we need to focus on;
in each case, in accordance with this privacy policy.
Company may present information to its advertisers; to help them understand its audience and confirm the value of advertising on Company Platforms or applications – however it is usually in the form of aggregated statistics on traffic to various pages within our site.
Company may share User information regarding User activities on Platforms or applications with third party social Platforms to populate User’s social wall that is visible to other people however User will have an option to set his/her own privacy settings, to decide what User would like to share or not to share with others.
When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms or for complying with the applicable laws and regulations.
Data Security
Company uses standard technical and organisational measures which include measures to deal with any suspected data breach to safeguard User Data, for example -access to User’s account is controlled by a password and a user name that is unique to every User.
Third party access: Company safeguards information against unauthorised access, use, alteration or destruction. Company is not responsible for third party Platforms or content.
Cross border data transfer : All data is stored on secure servers; however User information may be stored, processed or transferred internationally.
User Rights
The User may choose to limit the information provided as well as limit the communications received. The User may reject cookies by adjusting browser settings. This may however affect the services and functionality of the Platform.
Data Retention
All information collected, accessed or processed by Company will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise authorized or required by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or de-identified. Company may keep some information on its servers or backup system in order to enhance functionality of its services after the information is deleted, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
Links to other Platforms
Company Platform may, from time to time, provide links to other Platforms. We have no control over such Platforms and are not responsible for the content of these Platforms. This privacy policy does not extend to the use of such Platforms. User’s are advised to read the privacy policy or statement of other Platforms prior to using them.
Children’s Data
Section 2(f) of the Digital Data Protection Act, 2023 defines a child as “an individual who has not completed the age of eighteen years.”
Company does not allow minors/children to register and/or use the Platform. If User is below the age of 18 (“Child User”) then as per applicable law, the use of the Platform must be with the consent of/enabled by, and under the supervision of, a parent or legal guardian (“Parent”). If a Parent, by allows a child to access/use the Platform, it is deemed acceptance of this Privacy Policy so as to form a legally binding and enforceable contract between User ( in this case the Parent being the legal guardian) and Company.
(a) General Rules
Company may collect Personal Information from children under the age of 18 in certain areas of the Platforms and services but only with affirmative parental consent. If Company has collected or received personal information from a child under 18 without verification of parental consent, we will endeavour to delete that information.
(b) Information Collected and Parental Rights
If the child wants to register on the Platform, Company will only allow such registration/participation to proceed only upon affirmative parental consent. During the registration process, Company may collect certain information from the child, including personal information such as child’s name or e-mail address, as well as a parent or guardian’s email address in order to obtain your affirmative consent.
(c) Information Use and Disclosure
Personal Information collected on or through any portions of our Services that are directed to children under 18 may be shared with service providers with whom we contract to operate the Services. However, we will not share any personal information collected from children through our Services to our service providers, partners or any other third party in connection with sports betting and gaming services. As set forth above, we endeavour to maintain the confidentiality, security, and integrity of the personal information collected from your child. Other than our Service Providers and as described above, we will not share your child’s personal information with third parties. We may also collect, use and disclose this personal information as described in the other sections of this Privacy Policy.
Cookies
Company Platform may place and access certain Cookies on User’s computer. Company uses cookies to improve the experience of using the Platform and to improve the range of products. Company has carefully chosen these cookies and has taken steps to ensure that User privacy is protected and respected at all times.
All Cookies used by this Platform are used in accordance with Indian Laws.
Before the Platform places cookies on User’s computer, there will be a message bar requesting User consent to set those Cookies; giving consent to the placing of Cookies, enables Company to provide a better User experience. User may deny consent to the placing of Cookies which may affect the functionality of the Platform or services.
User can choose to enable or disable cookies in the internet browser. For further details, please consult the help menu in the internet browser. User may choose to delete cookies at any time; this may result in loss information that may affect the efficiency of the Platform but not limited to, personalisation settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
Changes to this privacy policy
Company reserves the right to change this Privacy Policy as it may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Platform and User’s are deemed to have accepted the terms of the Privacy Policy on first use of the Platform following the alterations. You may contact Company by email at __________________.
Grievances
For inquiries, exercising rights, or grievances, contact us at [email protected]